Accessibility

NISKA is committed to ensuring that our website and platform are accessible to all users, including people with disabilities. We believe that hospitality technology should be usable by everyone — hotel operators, staff, guests, and partners — regardless of ability or assistive technology used.

We are actively working to meet and maintain the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as our accessibility standard, which is the internationally recognised benchmark for digital accessibility.

This statement was last reviewed in March 2026.

Our accessibility efforts are guided by the following standards and frameworks:

WCAG 2.1 Level AA The Web Content Accessibility Guidelines published by the World Wide Web Consortium (W3C). WCAG 2.1 Level AA covers a broad range of recommendations for making web content more accessible, organised around four principles:

• **Perceivable**: information and user interface components must be presentable to users in ways
• **Operable**: user interface components and navigation must be operable (e.g., keyboard accessible,
• **Understandable**: information and the operation of the user interface must be understandable
• **Robust**: content must be robust enough to be interpreted reliably by a wide variety of user

ARIA (Accessible Rich Internet Applications) We use WAI-ARIA attributes throughout our platform to communicate the role, state, and properties of dynamic interface elements to assistive technologies such as screen readers.

Applicable law We aim to comply with the Americans with Disabilities Act (ADA) and, for our international customers, the European Accessibility Act (EAA) where applicable.

We are partially conformant with WCAG 2.1 Level AA. "Partially conformant" means that some parts of the content do not fully conform to the accessibility standard.

What works well - Keyboard navigation is supported throughout the main website and core platform screens. - All interactive form fields have associated labels. - Colour contrast meets WCAG AA ratios for body text and interactive elements. - Focus indicators are visible for keyboard and assistive technology users. - ARIA roles and live regions are used for dynamic content updates. - The platform supports browser zoom up to 200% without loss of content or functionality. - Our dark mode reduces eye strain for users with photosensitivity.

Known limitations We are aware of the following areas that are not yet fully accessible. We are actively working to address them:

• Some third-party embedded components (payment forms, map widgets) may not fully conform to WCAG 2.1
• Complex data tables in the analytics dashboard are partially accessible — screen reader labels
• Some PDF documents in our help centre do not yet have full tagged PDF accessibility.
• The interactive calendar in the booking engine is partially keyboard-accessible; a full keyboard

We aim to resolve these known issues by Q3 2026.

NISKA has been tested and optimised for use with the following assistive technologies:

Screen readers - NVDA (Windows) with Firefox and Chrome - JAWS (Windows) with Chrome and Edge - VoiceOver (macOS / iOS) with Safari - TalkBack (Android) with Chrome

Other assistive tools - Keyboard-only navigation (no mouse required) - Browser zoom (up to 200%) - Windows High Contrast mode - Colour inversion and forced colour modes

We recommend using up-to-date versions of assistive technologies and modern browsers for the best experience. If you encounter difficulties with a specific combination, please let us know.

We welcome feedback on the accessibility of NISKA. If you experience any barriers to access or have suggestions for how we can improve, please contact us:

Email: accessibility@niskagroup.com Response time: within 5 business days

When contacting us, please include: - A description of the accessibility problem you encountered - The URL or feature name where the issue occurred - The assistive technology and browser you were using - Your preferred contact method for our response

We take all accessibility feedback seriously and will investigate and respond to every report.

Escalation If you are not satisfied with our response, you may contact the relevant accessibility authority in your jurisdiction. For EEA users, your national accessibility enforcement body applies.

NISKA includes accessibility requirements in our evaluation criteria when procuring third-party software components, integrations, and services. We require key vendors to provide a Voluntary Product Accessibility Template (VPAT) or equivalent accessibility conformance report and to commit to ongoing accessibility improvements.

Hotel operators who use NISKA's guest-facing tools (booking engine, guest mobile app) can configure accessible alternatives for their guests, including:

• High-contrast booking widget themes
• Font size controls in the guest mobile app
• Screen reader-friendly reservation confirmation emails