Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all subscriptions, one-time purchases, and add-on services offered by NISKA INNOVATIONS LLC ("NISKA", "we", "us").

By subscribing to or purchasing any NISKA service, you agree to the terms described in this policy. This policy is incorporated into and forms part of our Terms of Service.

If you have a question about a specific charge or would like to request a refund, please contact us at billing@niskagroup.com before initiating a chargeback with your payment provider. We resolve the vast majority of billing issues within 5 business days.

Monthly subscriptions Monthly subscription fees are charged in advance at the start of each billing cycle. Monthly plans are non-refundable once the billing cycle has begun. You may cancel at any time and your access will continue until the end of the paid period — no further charges will be made after cancellation.

Annual subscriptions Annual subscription fees are charged upfront for a full 12-month period.

• **14-day money-back guarantee**: If you are not satisfied within the first 14 days of a new
• **After 14 days**: Annual subscriptions are non-refundable after the 14-day window. You may
• **Prorated credit (plan downgrades)**: If you downgrade from a higher-tier annual plan to a

Free trial period All plans include a 14-day free trial. No charge is made during the trial period. If you do not cancel before the trial ends, your chosen plan will be activated and the first payment processed. You will receive a reminder email 3 days before your trial expires.

Onboarding and setup services Paid onboarding, data migration, and setup services are non-refundable once the service has been initiated. If we are unable to complete the agreed service due to reasons on our side, a full refund will be issued.

Training and consulting Scheduled training sessions cancelled by you with less than 48 hours' notice are non-refundable. Sessions cancelled with more than 48 hours' notice will receive a full credit applicable to a rescheduled session.

Integration development Custom integration development fees are non-refundable once development has commenced, as defined by delivery of the first milestone. If we abandon the project before delivery, a prorated refund based on work completed will be issued.

Platform add-ons (e.g., additional OTA connections, extra user seats, SMS credits) are non-refundable once activated or consumed. Unused SMS or communication credits that remain at the end of a subscription period are forfeited and not carried over.

Third-party integration fees: Fees paid to third-party vendors via the NISKA marketplace are subject to each vendor's own refund policy. NISKA is not responsible for refunds on third-party charges. Contact the relevant vendor directly for disputes on marketplace charges.

If you believe you have been charged in error or charged twice for the same service, please contact us immediately at billing@niskagroup.com with the following details:

• Your registered email address and account ID
• The date and amount of the charge in question
• Your payment method (card ending in / UPI ID / bank name)
• A brief description of the issue

We will investigate within 2 business days and, where a billing error is confirmed, issue a full refund of the erroneous charge within 7–10 business days. Refunds are returned to the original payment method.

Do not initiate a chargeback before contacting us — chargebacks trigger an automatic account suspension and take significantly longer to resolve than a direct refund request.

NISKA does not issue cash refunds for service downtime. Instead, we provide service credits as described in the Uptime & SLA section of our Terms of Service.

Credits are calculated based on the monthly uptime percentage:

Credits are applied to the next invoice. They must be requested within 30 days of the incident and are available to Growth, Pro, and Enterprise plan subscribers only.

You can cancel your NISKA subscription at any time through one of the following methods:

Self-service (recommended) Log in to your NISKA account → Settings → Billing & Subscription → Cancel subscription. The cancellation takes effect at the end of your current billing period.

Email Send a cancellation request to billing@niskagroup.com from the email address registered to your account. Include your account name and property name. We will confirm cancellation within 1 business day.

What happens after cancellation - Your account remains fully active until the end of the paid period. - All data remains accessible for export for 90 days after the subscription ends. - After 90 days, all data is permanently and irrecoverably deleted from our systems. - Channel connections and direct booking widgets will stop functioning when the subscription ends.

We strongly recommend exporting your reservation history, guest records, and reports before your subscription ends.

When a refund is approved, it will be processed as follows:

Refunds are always returned to the original payment method used for the purchase. We are unable to issue refunds to a different card, account, or payment method.

For INR transactions, refunds are issued in INR. For USD/international transactions, the refund is in the original currency. Exchange rate fluctuations are outside our control.

We recognise that unusual situations arise. We review refund requests outside the standard policy on a case-by-case basis in the following circumstances:

• **Natural disasters or force majeure**: properties that are forced to cease operations due to
• **Critical platform failure**: if a platform bug causes significant data loss or business
• **Bereavement or serious illness**: we handle these requests with sensitivity and discretion.

Requests under exceptional circumstances are evaluated individually and approved at our discretion. We aim to respond within 5 business days.

Nothing in this policy limits or excludes any rights you have under applicable consumer protection legislation that cannot be excluded by contract.

United States: Various state consumer protection laws may provide you with rights in addition to those described in this policy.

European Union / UK: Consumers in the EU and UK may have a 14-day right of withdrawal for digital services under the Consumer Rights Directive / Consumer Rights Act 2015, subject to exceptions for services that have already been performed with your explicit consent.

If you believe your statutory rights have been violated, you may contact the relevant consumer protection authority in your jurisdiction.