Refund and cancellation policy

Refund Policy

1. Refund Policy Overview

NISKA Innovations LLC ('we', 'us', or 'our') offers refunds in accordance with this policy. This policy applies to all subscriptions and services purchased through our platform. By making a purchase, you agree to this refund policy.

This policy applies to all subscription plans and services

Refunds are processed in accordance with payment gateway requirements

All refund requests must be submitted through proper channels

Refunds are processed to the original payment method

Processing times may vary based on payment method and financial institution

We reserve the right to refuse refunds that do not meet our policy criteria

2. Company Information

NISKA Innovations LLC is a Wyoming limited liability company. For refund inquiries, please contact us using the information below.

Legal Name: NISKA Innovations LLC

Registered Office: 30 N Gould St, Sheridan, WY 82801, United States

Refund inquiries: accounts@niskagroup.com

General inquiries: info@niskagroup.com

Legal inquiries: legal@niskagroup.com

3. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscriptions. If you are not satisfied with our Services within the first 30 days of your initial subscription, you may request a full refund.

Applies only to first-time subscriptions (not renewals)

30-day period begins on the date of your initial subscription purchase

Full refund of subscription fees paid (excluding setup fees if applicable)

Refund requests must be submitted within 30 days of initial purchase

Refunds are processed within 5-10 business days after approval

After 30 days, standard cancellation and refund terms apply

4. Subscription Cancellation and Refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. Refunds for unused portions of your subscription are handled as follows:

Monthly Subscriptions: No refund for partial months after the 30-day guarantee period

Annual Subscriptions: Pro-rated refunds available for unused months if cancelled within first 6 months

Cancellation requests must be submitted through your account dashboard or via email

Cancellation takes effect at the end of the current billing period

You will continue to have access to Services until the end of your paid period

No cancellation fees apply to standard subscriptions

5. Non-Refundable Items and Services

Certain items and services are non-refundable, except as required by law or as explicitly stated in this policy.

Setup fees are non-refundable after service activation

Custom development projects are non-refundable once work has commenced

One-time purchases and add-ons are non-refundable unless defective

Third-party fees (payment processing, domain registration) are non-refundable

Services used or consumed cannot be refunded

Refunds are not available for accounts terminated for Terms of Service violations

6. Refund Request Process

To request a refund, please follow the process outlined below. We aim to process all valid refund requests promptly.

Submit refund request through your account dashboard, or

Email your refund request to accounts@niskagroup.com with:

- Your account email address

- Subscription details and purchase date

- Reason for refund request

We will review your request within 2-3 business days

Approved refunds are processed within 5-10 business days

Refunds are credited to the original payment method

7. Processing Times and Methods

Refund processing times vary depending on your payment method and financial institution. We process refunds as quickly as possible.

Credit/Debit Cards: 5-10 business days to appear on your statement

PayPal: 3-5 business days

Bank Transfers: 7-14 business days

Processing time begins after refund approval

Your financial institution may require additional time to process the refund

You will receive email confirmation when the refund is processed

Contact accounts@niskagroup.com if you don't see the refund after the expected timeframe

8. Chargebacks and Disputes

If you have concerns about a charge, please contact us first before initiating a chargeback. We are committed to resolving issues fairly and promptly.

We will work with you to resolve any billing issues

Chargebacks may result in account suspension or termination

We reserve the right to dispute invalid chargebacks

Repeated chargebacks may result in permanent account closure

We follow payment gateway dispute resolution procedures

9. Subscription Renewals and Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled. You can cancel auto-renewal at any time.

Subscriptions automatically renew unless you cancel before the renewal date

You will be charged automatically on the renewal date

You can cancel auto-renewal through your account dashboard

Cancellation must be completed at least 24 hours before renewal to avoid charges

We will send email reminders before renewal

No refunds for renewals unless requested within 30 days of renewal date

10. Service Interruptions and Credits

If our Services experience significant, extended interruptions due to our fault, we may provide service credits or refunds at our discretion.

Service credits may be provided for extended outages caused by us

Credits are applied to your account balance

Credits do not expire and can be used for future billing

We are not liable for interruptions caused by third parties or force majeure

Service level agreements (if applicable) outline specific credit policies

Contact support for service interruption credit requests

11. Payment Gateway Compliance

Our refund policy complies with payment gateway requirements and applicable consumer protection laws. We process refunds through secure, PCI-compliant payment processors.

We use PCI-DSS compliant payment processors

All payment information is handled securely

Refunds comply with payment gateway terms and conditions

We follow industry best practices for payment processing

Your payment security is our priority

For payment security concerns, contact accounts@niskagroup.com

12. Special Circumstances

In certain circumstances, we may consider refund requests outside our standard policy. Each case is evaluated individually.

Medical emergencies or family crises may be considered

Duplicate charges or billing errors will be refunded

Service failures preventing use of paid features may qualify

Contact accounts@niskagroup.com to discuss special circumstances

All decisions are made at our discretion

Documentation may be required for special circumstance requests

13. Data and Account Closure

Upon refund and account closure, you may request a copy of your data. We will retain certain information as required by law.

You may request data export before account closure

Data export requests must be made within 30 days of cancellation

We retain transaction records as required by law (typically 7 years)

Account data is securely deleted after retention periods expire

Contact accounts@niskagroup.com for data export requests

14. Changes to This Policy

We reserve the right to modify this refund policy at any time. Material changes will be communicated to existing customers.

Policy updates will be posted on this page

Material changes will be communicated via email

Changes apply to new purchases after the effective date

Existing subscriptions are governed by the policy in effect at time of purchase

We encourage you to review this policy periodically

15. Contact Information

For refund requests, questions, or concerns about this policy, please contact us:

Refund requests: accounts@niskagroup.com