Privacy and data protection

Privacy Policy

1. Introduction

NISKA Innovations LLC ('we', 'us', or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hotel management software and services ('Services'). By using our Services, you agree to the collection and use of information in accordance with this policy.

This policy applies to all users of our Services, including website visitors and customers

We comply with applicable data protection laws, including GDPR, CCPA, and other regulations

We are committed to transparency about our data practices

This policy may be updated periodically - we will notify you of significant changes

Continued use of our Services after changes constitutes acceptance of the updated policy

If you have questions, contact us at legal@niskagroup.com

2. Company Information

NISKA Innovations LLC is a Wyoming limited liability company. For privacy-related inquiries, please contact us using the information below.

Legal Name: NISKA Innovations LLC

Registered Office: 30 N Gould St, Sheridan, WY 82801, United States

Privacy inquiries: legal@niskagroup.com

General inquiries: info@niskagroup.com

Data Protection Officer: legal@niskagroup.com

3. Information We Collect

We collect information that you provide directly to us, information automatically collected when you use our Services, and information from third-party sources.

Account Information: name, email address, company name, phone number, billing address

Payment Information: processed securely through third-party payment processors (we do not store full credit card details)

Usage Data: how you interact with our Services, features used, pages viewed, time spent

Device Information: IP address, browser type, operating system, device identifiers

Cookies and Tracking: we use cookies and similar technologies to enhance your experience

Third-Party Integrations: data from connected services (PMS, channel managers) with your authorization

Communication Data: emails, support tickets, and other communications with us

4. How We Use Your Information

We use the information we collect to provide, maintain, and improve our Services, process transactions, communicate with you, and comply with legal obligations.

Service Delivery: to provide, operate, and maintain our Services

Account Management: to create and manage your account, process payments, and send invoices

Communication: to respond to inquiries, send service updates, and provide customer support

Improvement: to analyze usage patterns, improve our Services, and develop new features

Security: to detect, prevent, and address security issues and fraudulent activity

Legal Compliance: to comply with applicable laws, regulations, and legal processes

Marketing: with your consent, to send promotional communications (you can opt-out anytime)

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: with trusted third-party service providers who assist in operating our Services (payment processors, cloud hosting, analytics)

Business Transfers: in connection with a merger, acquisition, or sale of assets (with notice to users)

Legal Requirements: when required by law, court order, or government regulation

Protection of Rights: to protect our rights, property, or safety, or that of our users

With Your Consent: when you explicitly authorize us to share your information

Aggregated Data: we may share anonymized, aggregated data that cannot identify you

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your use of our Services.

Essential Cookies: required for our Services to function (cannot be disabled)

Analytics Cookies: help us understand how visitors use our Services (Google Analytics)

Functional Cookies: remember your preferences and settings

Marketing Cookies: used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings

Disabling cookies may affect the functionality of our Services

We use Google Analytics - see Google's privacy policy for more information

7. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Encryption: data is encrypted in transit (SSL/TLS) and at rest

Access Controls: limited access to personal information on a need-to-know basis

Security Monitoring: continuous monitoring for security threats and vulnerabilities

Regular Audits: periodic security assessments and updates

Secure Infrastructure: data stored on secure, compliant cloud infrastructure

Employee Training: staff trained on data protection and security best practices

Incident Response: procedures in place to respond to security incidents

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under GDPR, CCPA, and other data protection laws.

Access: request a copy of the personal information we hold about you

Correction: request correction of inaccurate or incomplete information

Deletion: request deletion of your personal information (subject to legal requirements)

Portability: request transfer of your data to another service provider

Objection: object to processing of your information for certain purposes

Restriction: request restriction of processing in certain circumstances

Opt-Out: unsubscribe from marketing communications at any time

To exercise these rights, contact us at legal@niskagroup.com

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Account Data: retained while your account is active and for a reasonable period after closure

Transaction Records: retained as required by law (typically 7 years for tax purposes)

Marketing Data: retained until you opt-out or request deletion

Legal Requirements: some data may be retained longer if required by law or legal proceedings

Upon request, we will delete your data subject to legal and contractual obligations

Anonymized data may be retained indefinitely for analytics purposes

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information.

Data may be transferred to and stored in the United States and other jurisdictions

We use standard contractual clauses and other safeguards for international transfers

By using our Services, you consent to the transfer of your information

We comply with applicable data transfer regulations, including GDPR requirements

For EU users, we ensure adequate protection of your data

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you are under 18, please do not use our Services

If we become aware that we have collected information from a child under 18, we will delete it

Parents or guardians who believe we have collected information from a child should contact us

Contact: legal@niskagroup.com

12. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of third-party services you use

Payment processing is handled by secure, PCI-compliant third-party processors

Third-party integrations (PMS, channel managers) are subject to their own privacy policies

We are not responsible for the privacy practices of linked websites

Your interactions with third-party services are governed by their terms and policies

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the 'Last Updated' date.

We will notify you of significant changes via email or platform notification

Continued use of our Services after changes constitutes acceptance

We encourage you to review this policy periodically

Material changes will be communicated at least 30 days in advance when possible

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: