Privacy Policy

Scope

This policy covers visitors to our marketing site, prospective customers, and users of NISKA’s AI agentic Hotel Management System and related applications. Hotel guest data processed on behalf of a property is governed by that property’s instructions and applicable data processing terms.

Information we collect

We may collect account details (name, email, company, role), usage and device data (logs, IP address, browser type), communications you send us, and billing or contracting information when you purchase or evaluate NISKA. We do not sell personal information.

How we use information

We use information to provide and improve the platform, authenticate users, secure accounts, communicate product updates and support, fulfill contracts, analyze product performance, and comply with law. AI features process operational hospitality data to generate recommendations and actions under your configuration and access controls.

Retention

We retain personal information for as long as needed to provide the service, meet legal and accounting obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and customer configuration.

Your rights (including DPDP)

Depending on your location, you may have rights to access, correct, delete, export, or restrict processing of your personal information, and to object to certain processing. For individuals in India, India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and related rules may provide rights to access, correction, erasure, and grievance redressal for personal data we process as a Data Fiduciary (or as a Data Processor on a hotel’s instructions for guest data). Contact privacy@niskagroup.com to exercise rights or raise a grievance. You may also lodge a complaint with a supervisory authority where applicable.

Analytics and cookies

On niskagroup.com we may use privacy-respecting analytics (such as Google Analytics with Consent Mode) and essential cookies to operate the site, remember preferences, and measure aggregate traffic. Where required, non-essential analytics cookies load only after consent. You can change browser settings to limit cookies; some site features may then work less reliably. Product analytics inside customer workspaces follow the customer’s configuration and agreements.

Security measures

We apply administrative, technical, and organizational controls designed to protect personal information, including encryption in transit, access controls, logging, and least-privilege practices. No method of transmission or storage is fully secure; see our Security page for more detail.

International transfers

NISKA may process information in India and other countries where we or our subprocessors operate. Where required, we use appropriate transfer mechanisms and contractual safeguards.

Contact

For privacy questions or requests, contact NISKA INNOVATIONS LLC at privacy@niskagroup.com. We may update this policy from time to time; material changes will be reflected by the “Last updated” date above.

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