Operator habits, not a legal opinion
India’s Digital Personal Data Protection regime raises the bar on how hotels collect, use, and share guest personal data. This briefing is not legal advice. Have counsel review notices and contracts.
The habits that matter on the desk: say why you collect a field, know which vendor receives it, and know how a deletion request is actually executed.
Questions for every system
Where does the guest record live, who can export it, and what happens to a chat transcript? Ask that of the PMS, the channel manager, the WhatsApp provider, and NISKA. Purpose limitation fails when four tools each keep a copy nobody owns.
Editorial note: connectivity and go-live claims are configuration-dependent. This library does not invent market-share rankings or universal ROI. Verify GST, DPDP, and tax treatment with qualified advisors for your properties.