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NISKA hospitality AI glossary

Operator definitions for Agentic AI HMS, confirm gates, Concierge, and the property model. Not a dump of SEO synonyms.

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Glossary

Operator definitions for Agentic AI HMS, confirm gates, Concierge, and the property model. Not a dump of SEO synonyms.

Agentic AI HMSAn Agentic AI Hotel Management System is hotel operations software whose specialist agents can plan multi-step work, propose writes to inven…
Agentic AI ConciergeAn Agentic AI Concierge is guest-facing AI that can take stay actions on the hotel’s property model after a confirm gate. It is branded to t…
Digital conciergeIn hotel marketing, “digital concierge” often means a website widget, QR menu, or FAQ bot with the hotel’s logo. It may collect requests; it…
Hotel chatbotA hotel chatbot is conversational UI trained or scripted to answer questions (wifi, breakfast, checkout). It typically cannot safely change …
Hotel AI agentsHotel AI agents are specialist workers — revenue, channel, operations, reservations, reputation, discovery, voice, concierge — each scoped t…
Agentic AI Revenue ManagerAn Agentic AI Revenue Manager is a specialist agent for pricing, restrictions, and pace. Under advise it recommends; under assist or autopil…
Agentic AI Channel ManagerAn Agentic AI Channel Manager is distribution (OTA ARI, restrictions, failed-update recovery) as a specialist agent on the hotel’s property …
Confirm gateA confirm gate is a required review step before an agent’s proposed write is committed. The operator or guest accepts, rejects, or edits. Th…
Property modelA property model is the hotel-aware graph of room types, rate plans, inventory, guest profiles, and audit events. Agents that do not share i…

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