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Review intake
Live
Agentic AI Agents
Reputation Agent
Drafts review responses for approve-and-publish — brand voice with human control.
03
Approve-and-publish
hotel reputation AI agent — The NISKA Reputation Agent drafts review responses in your brand voice for approve-and-publish — humans always own the final post to Google and OTA review surfaces.
- Review intake
- Brand-voice drafts
- Approve-and-publish
- Sentiment cues
- CRM adjacency
Answer
What the Reputation Agent is
A specialist for review intake and response drafting on the shared property model — sentiment-aware, brand-safe, and never auto-publishing without operator approval.
Definition
What this agent can run
Primary intent: hotel reputation AI agent.
Book a demoHow it works
- Connect review sources
- Set brand voice
- Draft replies
Entry points
Cite-ready paths in this cluster.
- Review intakeCollects Google and OTA reviews into one queue tied to property and stay context when available.
- Brand-voice draftsWrites reply drafts that match tone guidelines instead of generic chatbot apologies.
- Approve-and-publishStaff edit and approve before anything posts — reputation stays human-owned.
- Sentiment cuesHighlights themes so GMs see recurring product or service issues, not just star averages.
- CRM adjacencyFits beside CRM and Concierge so guest recovery is not a disconnected spreadsheet.
How it works
How the Reputation Agent works
- 01
Connect review sources
Entitle Google and OTA review connectors for the properties in scope.
- 02
Set brand voice
Load tone guidelines and escalation rules for negative or VIP reviews.
- 03
Draft replies
The agent proposes responses; staff edit for local nuance.
- 04
Approve and publish
Nothing posts until an operator confirms — every publish is audited.
FAQ
Agent questions
Clear answers on confirm gates, specialists, and control. hotel reputation AI agent.
05Answers
Clear guidance for operators and buying committees.
01Start hereWill it auto-post review replies?
No. Default is approve-and-publish. Operators always confirm before a reply goes live.
02Can it draft in Hindi and English?
Yes for typical India rollouts — match the languages your brand voice pack covers.
03Do you also have free review tools?
Yes — free review reply and sentiment tools live under /tools for operators who want a calculator before full agent rollout.
04How does this relate to Reputation product?
The Reputation module packages depth and entitlements; this agent spoke is the specialist workflow for draft → approve → publish.
05Which OTAs are covered?
Coverage follows entitled connectors — map your Google + OTA mix in a demo rather than assuming a universal logo wall.
Field notes
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