Glossary
What is a hotel chatbot?
A hotel chatbot is a conversational interface that primarily answers frequently asked questions and routes guests — often with scripts or limited grounding — rather than completing booking or service writes in the hotel system of record.
Why it matters
Chatbots reduce ticket volume for simple questions. They usually struggle when guests need availability, holds, modifications, or in-stay service that must touch live inventory.
How NISKA uses this term
See the full three-layer comparison, then evaluate NISKA Agentic Concierge when you need confirm-gated stay actions.