Deflect wifi, breakfast, and checkout questions. Useful. It does not own the stay graph. When availability changes, the bot still quotes last week’s answer unless someone retrains it.
01
What a chatbot is for
Live
Concierge
Agentic AI Concierge vs hotel chatbot
If the widget cannot hold a room, raise a house request, or stay consistent with FO inventory, it is a chatbot — even if the vendor said “AI concierge”.
03
How to test a vendor
If the widget cannot hold a room, raise a house request, or stay consistent with FO inventory, it is a chatbot — even if the vendor said “AI concierge”.
01
What a chatbot is for
02
What Concierge is for
Propose stay actions — holds, upsells, in-stay tasks — then wait on a confirm gate. Staff can see the same inventory. The guest hears the property’s voice, not a generic chain script.
03
How to test a vendor
Ask what happens when a stop-sell lands while a guest is mid-chat. If the answer is “we send a FAQ”, you are buying a chatbot. If the answer is a gated write on the property model, you are in Concierge territory.
FAQ
Questions
02Answers
Clear guidance for operators and buying committees.
01Start hereCan we keep a chatbot and add NISKA later?
You can dual-run during evaluation. Long-term, two guest AIs that disagree with FO is the failure mode this spoke exists to prevent.
02Is WhatsApp a chatbot?
WhatsApp is a channel. What sits on it can be a script, a bot, or confirm-gated Concierge — /blog/whatsapp-hotel-concierge-india.
Field notes
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